Status
Service status
Each customer runs in its own environment, so live health is reported per deployment: in the console, through alerts to your tools, and directly from our team during incidents.
What is monitored
Channel Foundry
Cloud playout and channel origination
Live Desk
Live workflow and event control
Edge Splice
SCTE-35 server-side ad insertion
Moment Exchange
AI-powered advertising and yield
Network Fabric
Distribution and delivery
Console and API
Control plane, authentication, and webhooks
Reporting
As-run, proof of play, and exports
How incidents are communicated
| Severity | Example | Updates |
|---|---|---|
| Severity 1 | A channel is off air, or ads are not being inserted on a live channel. | Every 30 minutes until resolved |
| Severity 2 | Degraded output, a failed destination, or reduced fill. | Every 2 hours until resolved |
| Severity 3 | A console, reporting, or non-urgent issue. | Daily until resolved |
Support: [email protected]